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Truphone Review | Mobile VoIP Service Reviews

Truphone Review




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Overall Rating
2.3 (46%)
Sound Quality
2.7 (54%)
Reliability
2.4 (48%)
Ease of Use
2.4 (48%)
Features
2.3 (46%)
Customer Service
2.0 (40%)
Price
2.3 (46%)

Truphone Overview

Truphone is a mobile operator for the internet era. Truphone provides service over a third-party WiFi (Wireless Internet) connection that you connect to using your Nokia cellphone. That means free mobile calls to other Truphone users or very cheap calls to anyone else. Truphone can offer these free calls to other Truphone users and low rates to others because Truphone does not use your cellular providers network to send or receive calls, it uses your home, business or public hotspot WiFi connection to route calls over the internet.
Basic Info Service Provider Answers
Headquarters London, UK
Year Established 2006
Call Type(s) Voice over WiFi
Compatible Phones Nokia E51, E61i, E65, E90, N95, E60, E61, E70, N80ie, N80, N81, N82, N95
Availability Truphone service can be used anywhere a WiFi network connection is available
Free Calls With Truphone you can make free WiFi to WiFi calls
Phone Number Truphone users in the UK and US will get Truphone numbers appropriate to their countries (i.e. +44 and +1 respectively).
Calling Rates Truphone offers low cost flat rate calling to every country in the world
SMS Truphone charges 10p/20c per SMS sent to any country worldwide
Instant Messaging No instant messaging capabilities are available
Special Features With Truphone there is no charge for inbound calls and you can get your voicemails sent to email


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39 Reviews of “Truphone Review”

  1. Sebastian Body Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    4 (80%)
    Features
    4 (80%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    Truphone just works!

    Excellent voice quality too. Unlike some of the other WiFi based VoIP offerings it does not seem to eat batteries!

  2. Ging Wong Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    4 (80%)
    Features
    4 (80%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    Used this to keep in touch with Canada while in Mexico City. When in hotel wifi hotspot, service connected easily and voice quality was excellent. Excellent and easy-to-retrieve voice mail service included. Would recommend as a native application for Nokia N and E series smartphones.

  3. jakel Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    4 (80%)
    Features
    4 (80%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    i need to use my N series mobile phone connect with voip softwitch

  4. Bad Karl Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    5 (100%)
    Features
    4 (80%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    Truphone is the one mobile VoIP ofering that *just works*! I use it with my Nokia E51 and have configured it to recognise the WPA2 protected WiFi Access points at home and in my office. The E51 automatically registers with Truphone as I walk in through the door - and all my calls (and SMS) are routed over Truphone.

    I am seriously considering converting from a Vodafone monthly post paid account to a pre-paid PAYG as my monthly GSM traffic no longer warrants being on an expensive monthly tariff!

  5. Susi West Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    5 (100%)
    Features
    4 (80%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    Use truphone everywhere! converted my family as well as my companies employees to use only truphone. Our voice quality has gone up, quite reliable (I tested most services) but truphone had the best quality, missing IM integration into the client as well as call outside of WiFi via truphone, SMS over IP is a great service and works globally on tru, customer service outstanding, price very low as truphone to truphone FREE globally.

  6. Faran Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    2 (40%)
    Features
    2 (40%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    No very easy to use, some features are still missing.

  7. steve Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    4 (80%)
    Price
    1 (20%)

    using truphone on my iphone 3g. ALL calls, even to the truphone test number have problems with voice cutting in and out. conversations cut off in both directions. emails to truphone take days for response. i’m sure it truphone would be awesome if it worked.

  8. Andre Says:
    Overall Rating
    3 (60%)
    Sound Quality
    2 (40%)
    Reliability
    4 (80%)
    Ease of Use
    5 (100%)
    Features
    3 (60%)
    Customer Service
    3 (60%)
    Price
    2 (40%)

    I tried out Truphone today on my iPhone 3G. A friend said that it sounded like I was sitting a few feet from the phone. I also tried it when making a call to a CSR at a company. The conversation was tough because of the voice cutting out.
    I’ve had Vonage VOIP in the past and did not run into issues like this. I would love to use Truphone since my phone signal is pretty low at my house, but if you can’t carry on a conversation then what’s the point.

  9. jetmir Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    5 (100%)
    Features
    5 (100%)
    Customer Service
    5 (100%)
    Price
    5 (100%)

    good

  10. chao Says:
    Overall Rating
    4 (80%)
    Sound Quality
    4 (80%)
    Reliability
    4 (80%)
    Ease of Use
    5 (100%)
    Features
    3 (60%)
    Customer Service
    3 (60%)
    Price
    3 (60%)

    its really nice, but it would be nice also if i can connect without going through a wifi, maybe through g3 with my iphone, because it is really annoying to search for a wifi location to call someone

  11. Bob S Says:
    Overall Rating
    2 (40%)
    Sound Quality
    3 (60%)
    Reliability
    1 (20%)
    Ease of Use
    4 (80%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    The billing system has been unreliable and defaults to penalizing the customer and not Truphone.

    I kept a manual log of all of my call times vs. Truphones billing system and discovered that even with rounding calls up to the next minute they still go further and overbill you approximately 40%.

    Their customer service is slow and often takes many days to respond to your service issue and there response shows a total lack of background efort on their part.

    very poor service company.

  12. RICHARD Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    4 (80%)
    Features
    5 (100%)
    Customer Service
    1 (20%)
    Price
    4 (80%)

    Very good but customer service is very poor & slow

  13. Elvis Says:
    Overall Rating
    5 (100%)
    Sound Quality
    4 (80%)
    Reliability
    5 (100%)
    Ease of Use
    5 (100%)
    Features
    5 (100%)
    Customer Service
    3 (60%)
    Price
    5 (100%)

    I use my iPhone 3G with this service and it’s excellent. Of course you need to jailbreak your iPhone and use the Voip over 3G hack so you can use 3g data rather than Wifi. I call all over the world using my 3g data plan and truphone. It’s a combination made in heaven.

  14. Kate Says:
    Overall Rating
    3 (60%)
    Sound Quality
    4 (80%)
    Reliability
    4 (80%)
    Ease of Use
    5 (100%)
    Features
    3 (60%)
    Customer Service
    1 (20%)
    Price
    4 (80%)

    Great service, except…. when you can’t use it anyone. I upgraded my phone, waited a month or so for Truphone to release the version for my phone but no sign of it. So I requested a refund for the service I can’t use. And set up another Voip service. Turns out no refunds - as per their terms and conditions. Truphone suggested I use my old phone… err, I don’t have it any more and anyway switching the sim is a pain. So I recommend, give them tiny amounts of credit on your account if you use them, in case you need to stop using them as they won’t give it back.

  15. voip user Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Poor service, poor quality - would not recommend.

  16. Ross Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    3 (60%)

    Quite terrible. Audio cutting off frequently, bad sound, customer service pathetic. Stay away from this one.

  17. Elizabeth Says:
    Overall Rating
    1 (20%)
    Sound Quality
    3 (60%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    FRAUD ALERT! Truphone website claims a 5.1 cent/minute rate for US “landlines/mobiles” Downloaded the app to my Blackberry and called UK cell phone. The real rate is 25 cents a minute! There ought to be a law (company confirms that rate is 25 cents a minute but has not responded to questions about why they list a rate a fraction of this.

  18. wayne Says:
    Overall Rating
    3 (60%)
    Sound Quality
    3 (60%)
    Reliability
    3 (60%)
    Ease of Use
    3 (60%)
    Features
    4 (80%)
    Customer Service
    3 (60%)
    Price
    3 (60%)

    I just downloaded an app on my ipod touch and tried to use TruUnlimit Plan. The payment method is terrible. You have to select auto top-up in order to add the plan. Since leaving credit card information on this kind of website has serious security risk ($150 lesson learned from experience with Skype), this is really inconvenient.

    The phone quality is OK, but not very reliable. I experienced disconnections from time to time. The worst was that have to redial 5 times in 5 min talk.

    I only use it for less than hour, but not very impressed so far.

  19. Carlos Says:
    Overall Rating
    4 (80%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    3 (60%)
    Features
    3 (60%)
    Customer Service
    2 (40%)
    Price
    4 (80%)

    Just got it for my BB, works great for cheap unlimited international calling to landlines. Although the prices are fair the billing system is kind of off, and they don’t let you have an unlimited plan without agreed to a min balance on you account. Costumer service is also very poor. The quality of the calls and price though make up for these issues…

  20. Patrick Says:
    Overall Rating
    5 (100%)
    Sound Quality
    5 (100%)
    Reliability
    5 (100%)
    Ease of Use
    5 (100%)
    Features
    3 (60%)
    Customer Service
    3 (60%)
    Price
    3 (60%)

    Elizabeth, Truphones website states that calls to a UK mobile phone cost 25 cents per minute. And that is what you say you did. A call to a mobile phone in the UK.

    You did not make a call to a mobile phone in the US which should have cost you 5 cents per minute. Probably, as that is what they say they charge for a call to a US mobile as they have charged you on your call to that UK Mobile phone exactly what they listed.

    I think it will be fair enough to update or delete your socalled fraud alert. Or that the MobileVoIpReview moderators look into Elizabeth’s review as it looks rather clumsy to show a review which states the mistake.

    Anyway, Truphone seems to be working fine with me on my Nokia N95 8GB. Everybody seems to be asking for a bb ping number instead of an phonenumber nowadays, I’m going to ask everybody for their Truphone number. So we cannot text for free but call for free.

  21. Mark Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Don’t be tempted to buy a Trufone SIM card if you’re travelling to the USA. I went through £30 worth of credit in just 10 calls back to the UK and, to top it all, a replacement SIM (original was faulty) was sent to my UK address, not the USA address as requested! Tip - head to Walmart or Target, buy a $10 Tracphone with the “double minutes” offer and top up with $20. It costs the same per-minute to call the UK as it does a US number.

  22. steve nelson Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    3 (60%)
    Customer Service
    1 (20%)
    Price
    5 (100%)

    Trying to use from Paris to San Francisco, won’t call, called but dropped, static, all in all a waste.

  23. Ron Aslan Says:
    Overall Rating
    1 (20%)
    Sound Quality
    3 (60%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Bought a combined US & UK sim in the UK. Just got to the US, it doesnt work, the UK number still comes up in the US which renders it useless. Customer services has been terrible, the fault has not even been noted after 4 calls. Its rubbish, doesnt work, stay away.

  24. Segun DAwodu Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Using both the VOPI and the sim card anywhere. Both awful and the customer service is nothing to write home about. The cost of a call to a cell in Nigeria is about 30 cents on the VOIP and 40 on the sim card. Luckily got a Google voice on my phones that charge 14 cents for the same call. I see Truphone being out of business very soon.

  25. peter Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    I used this service long before any other voip service on my mobile phone. Around 2007 the service was completely free and who cared about quality or connection problems for a free service?

    Then they started to charge a little and still I was satisfied about the relative ease of use. The only thing was that the app was kinda dominant on my phone and I could not get other voip options to work when truphone was running. And…. the other options were much cheaper…..

    I could set up betamax accounts with great ease and I started to dislike truphone and it’s way to expensive prices.

    I now still have some money hanging around on some account of mine with this provider. But I do not even bother to use it because truphone is so extremely expansive that I will forget about it.

  26. Ascot Says:
    Overall Rating
    2 (40%)
    Sound Quality
    3 (60%)
    Reliability
    3 (60%)
    Ease of Use
    1 (20%)
    Features
    4 (80%)
    Customer Service
    3 (60%)
    Price
    1 (20%)

    Truphone has really gone downhill since its humble beginings. I joined Truphone at inception - when the service was free. It was simple and worked great. Then they started charging - No problem, of course.
    I still used the service, and was quite happy with it. Then they started charging a LOT more. This did not make sense anymore. Truphone had now become the MOST expensive VOIP provider on the planet. Then they introduced the TruUnlimited Plan fiasco - expensive, complicated billing, min balance, advance charging, and to top it up, they withdrew the service to same destination only after a couple of days.
    Also, they removed the 3G calling on some phones, introduced WiFi only or Non WiFi calling on others - an unnecessarily complicated business model.

    The Truphone Anywhere part of the app was initially simple and easy to use, until Truphone purchased Sim4Travel. This is now so complicated, it is almost impossible to understand how it works and what the actually charges are - as it not only depends on what country you are in, but what country you are calling, or what your “Local number” is. Also, it is not available in every country, and is now Sim Card based.

    I know Truphone are trying to position themselves as a premium VOIP provider, but research will tell you there is no such niche in the market - Unless you are an Iphone or Ipad user - a market Truphone has been heavily focusing on for the past 3-4yrs. This strategy is no surprise, as Truphone is very much like Apple - Much style over very little substance!. There are far cheaper alternatives to Truphone - Yes, they do not have slick software, but they work well, and they are much cheaper.

    Another gripe i have with Truphone is that they will NOT give you your SIP password, so you cannot create a SIP profile(Nokia) with your Truphone details on your phone! I have 2 accounts with Truphone and have not used them in over 4yrs!

  27. unhappy Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Bought a sim card on a Virgin Atlantic flight to the UK. Garbage - after a week (I’m back home now) they STILL haven’t sorted it out - it just does not work and the customer service is awful - they just seem to have no clue what they are doing. Avoid.

  28. emad Says:
    Overall Rating
    1 (20%)
    Sound Quality
    2 (40%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    EXPENSIVE EXPENSIVE EXPENSIVE. i bought this thinking i will save money, but i couldnt be any wrong as it turned out to be more expensive than using norml roaming. their website is confusing as it gives the impression that people will save money when the reality is the opposite. i have no idea what this company is trying to do other than ripping people off their cash! wouldn’t dont go anywhere near them.

  29. Cyndi wilson Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    3 (60%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    K was a customer on the day the phone app was launched. The service from Truphone wasn’t too bad back then. Since then the service deteriorated in just about every category to the point where where it is no longer usable. Truphone had to work really hard to lose me as a customer, but in the end they succeeded. I moved at first reluctantly to another voip service(the well known one) and have not looked back since - their monthly rate incidentally, was less than half the price of truphone’s. Just today Truphone sent me an email touting a reduced price door monthly service but it remains way more expensive than I pay now. Truphone customer service is incompetent and the Truphone service as a whole is not fit for purpose.

  30. james Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Bought the SIM on a BA flight - worked OK in UK but when I got to USA found it was impossible to top up because of faults with their credit card software. Their website shows this problem has been “solved” but this is false - their service people are just clueless. Also, they record your credit card info and it can’t be erased or modified - dangerous. You don’t need a worldwide SIM card anyway, just buy a local one, like Lebara in UK (99p) T-mobile in US, Sonera in Finland, then get a top-up as needed from the local corner store.

  31. Leslie Thomasson Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    I have waited over a month for my SIM card. It never arrived. All I get is apologies and empty promises. I’m done.

  32. dgr Says:
    Overall Rating
    2 (40%)
    Sound Quality
    3 (60%)
    Reliability
    2 (40%)
    Ease of Use
    5 (100%)
    Features
    2 (40%)
    Customer Service
    1 (20%)
    Price
    3 (60%)

    1. The TruPhone user account page is defective. I paid for unlimited free calls. Don’t get it. User support is unwilling to help.
    2. As not everybody reads terms and conditions: they don’t refund the credit on your account if you are not happy with the product.
    3. Sound quality is reasonable, but often people claim to hear themselves. Quality on cheap satellite call providers is way better.
    4. The android app confused an android phone of us, wifi internet stopped working after installing truphone.

  33. Sophia Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    I had a meeting with Truphone for tomorrow afternoon, my company was interested in purchasing 10 Sims and 4 Data Dongles. Truphone contacted me this evening at 5:45 and stated that MY company’s information was not showing up on Company’s House, which is completely false. They asked for a £500 deposit that would he “held and returned” at the end of my trial period. I started to feel a scam about to happen. I refused to give them any sort of deposit, as they were selling me the Trial Period for 3 months. The sales rep put me on hold and then can back right away to say that the would “waive the fee in good faith” They stated that they were unable to locate ANY of my company accounts and requested that I send them my full set of accounts for verification. The alarms started going off in RED alert!! I would say that this company doesn’t seem completely legitimate, just my gut instinct. If they are unable to “access” Company’s House to locate my FILED accounts by my Chartered Corporate Accountant then I’d have to say it’s a company I’d stear clear of!

  34. Thomas Lanne Says:
    Overall Rating
    1 (20%)
    Sound Quality
    2 (40%)
    Reliability
    1 (20%)
    Ease of Use
    2 (40%)
    Features
    2 (40%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Awful service at a very expensive price.

  35. Carl Williams Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    Fraud - avoid. Bought on an Easyjet flight, ad promised “no roaming charges”, however, small print makes it clear that this is a per-country extra cost, i.e. there are roaming charges, they just charge them up front. When I tried to activate it, they demanded credit card details. Having no information about this company, and having been burned by crooked call centre staff with CC details over the phone before, I told them I had no credit card. They siad the service couldn’t be activated without a credit card. It says nothing about this in their advertising nor even in their copious smallprint in the SIM pack.

    Having read some other reviews on here, I’m very glad I gave them no CC details. At the moment I’m only ten quid out of pocket for their SIM and their unusable “credit”.

    Wondering how to get my ten quid back.

    Summary: A con, avoid.

  36. Larry Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    They sent me a SIM. I activated it but the $15 credit they promised was not available. After 5 phone calls, the credit showed up on my account at their website but the phone said, no credit so no calls, etc.

    They don’t seem to have a clue what to do to fix the problem.

  37. M Says:
    Overall Rating
    1 (20%)
    Sound Quality
    1 (20%)
    Reliability
    1 (20%)
    Ease of Use
    1 (20%)
    Features
    1 (20%)
    Customer Service
    1 (20%)
    Price
    1 (20%)

    I purchased a TRUSIM 20 days prior to several INTL trips, primarily to use on an unlocked Android phone for data. The card arrived after I left for my first trip (the order got messed-up and did not ship.) When I returned, I called and then received the SIM prior to a trip to London. The SIM was activated and tested in the US prior to the trip. When I arrived in London, the card could not register on any network. My standard US TMobile card worked fine as did an additional INTL SIM card that I used as a backup. The TRUSIM did NOT work. (Even after numerous calls to their customer support.

    The sent a replacement SIM to my home address. When I arrived, I activated and tested the replacement SIM. I then left for a trip to Belize, Honduras and Mexico. The TRUSIM did NOT register in any of those locations. My TMobile and backup international SIM card worked fine. The TRUSIM never worked. This was attempted on several unlocked phones. I spoke to TRUPHONE and they would NOT reimburse my expenditure.

    I would NOT recommend TRUSIM to any international traveler, based upon my experience.

  38. Ken Browne Says:
    Overall Rating
    2 (40%)
    Sound Quality
    4 (80%)
    Reliability
    3 (60%)
    Ease of Use
    4 (80%)
    Features
    2 (40%)
    Customer Service
    2 (40%)
    Price
    2 (40%)

    Calling rates from many countries are NOT as advertised on their website - they can be much more.
    SMS text messages FROM a Truphone SIM equipped phone in Canada and the US take about SIX HOURS to reach their destination, irrespective of carriers. Incoming Tests are quick.

  39. John Thompson Says:
    Overall Rating
    2 (40%)
    Sound Quality
    3 (60%)
    Reliability
    3 (60%)
    Ease of Use
    2 (40%)
    Features
    3 (60%)
    Customer Service
    1 (20%)
    Price
    4 (80%)

    For a US based user, initiation of this service for use in the UK was easy and service was good. However, when you “unlock” your phone from the US carrier, you will incur a hefty early termination fee (mine was $350). Costs with Tru service are lower than US carrier’s roaming charges while in the UK and Ireland.
    The problem begins with the end of your time with Tru. The week before re-entering the US, Tru customer service told me that once back in the US, when the phone was turned back on, it would automatically find the T-mobile signal and reconnect. It didn’t. After 2 calls to support, they said that my original US carrier still had software on the completely unlocked phone that was “preventing any other carrier from providing service”. I still had $75 worth of service that I had loaded into my Tru account, so I asked for a refund. They said “no”. I presented my case a second time…they said “no” again. Two weeks after stopping all service with Tru, they charged my credit card the monthly rate to have a local # in whatever country that your service was in ($8). I had already stopped this…twice, with the other Tru reps that I talked with upon re-entry to the US.
    Also, whenever they try to contact you by phone, their # shows up as “blocked” or “unknown” so you have no way of knowing that it is them calling. Sometimes, but not always, they will email you.
    I would not use this service again. For any amount of time more than 2-3 weeks, I would just buy a local, pay as you go phone.

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