TerraSip Review
TerraSip Overview
TerraSip offers free Mobile VoIP calling for TerraSip community members using international SIP standards. Calls into other networks are charged at especially reasonable rates, whereby users can take advantage of 56 country-specific special prices, so that users can minimize their international long distance charges. Membership to the TerraSip community is free.
| Basic Info | TerraSIP Answers |
|---|---|
| Headquarters | Estepona, Spain |
| Year Established | 2006 |
| Call Type(s) | Voice over WiFi (VoWiFi) |
| Compatible Phones | TerraSip utilizes the UTStarcomm F1000G WiFi phone. It does not work on cellular handsets. |
| Availability | TerraSip service is available anywhere there is an accessible WiFi network. |
| Free Calls | With TerraSip, users can call other TerraSip users for free. |
| Phone Number | TerraSip has the ability to port your existing phone number or issue a brand new phone number. |
| Calling Rates | TerraSip offers low cost calls to landline and cellular phones anywhere in the world. |
| SMS | TerraSip offers low cost international SMS services starting at 4.9 cents per message |
| Instant Messaging | TerraSip does not offer instant messaging services between TerraSip users. |
| Special Features | TerraSip users incur no monthly fee, no minimum charge, no hidden costs. In addition to Mobile VoIP, TerraSip also offers a variety of fixed line VoIP services. |
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May 28th, 2009 at 2:05 pm
good
July 6th, 2009 at 3:23 am
keeps disconnecting all the time. my relatives hate me now. they know if i’m calling it will be an all day constant re-dial affair.
often connects one-way.
minor issues include:
charges connection fees, including when connection wasn’t successful. expect to pay 5 connection fees per successful call. destinations that were supposed to be free ain’t.
when i use gizmo5 i have no problems at all, so i’m sure this isn’t my equipment or configuration.
sometimes it works better sometimes worse.
i usually try it a few times and then have to use gizmo if terrasip is having a bad day again.
August 10th, 2009 at 9:59 pm
It keeps disconnecting. i am switching to Vopium, at least it is reliable.
February 24th, 2010 at 3:59 am
Its easy to use and very low rates… compared with other
Providers in that price range all the service is ok !
June 7th, 2010 at 11:50 pm
Used to have the best prices. but now thoroughly beaten. Pathetic customer services. Hopeless website. When it works its good. Otherwise nothing good left. The only good bit is the call.
June 29th, 2010 at 4:04 am
Very poor provider: echos, disconnections, no replies from customer service.
August 10th, 2010 at 2:07 am
Very poor provider: echos, disconnections, no replies from customer service.
August 16th, 2010 at 5:46 am
Very good SIP out provider. They have two different qualities for calls: ’standard’ and ‘premium’. The ’standard’ service is ridiculously cheap but often has poor quality. The ‘premium’ service is much better: TerraSip claims ‘ISDN quality’, which is not exaggerated. And the premium rates are still very, very low. No recurring costs, no setup fee. Support is email only, but friendly, responsive, and helpful.
A minus on features: my own phone number will never show up on the display at anyone I called. TerraSip does not claim this would always work, but it’s still a pity.
Anyway: I have set my Fritz!Box to connect all my international calls and national (German) mobile calls via TerraSip a few weeks ago. No regrets so far.
August 28th, 2010 at 6:41 pm
Worst VOIP provider of all. I recommend NOT to use it. I am really disappointed.
October 17th, 2010 at 1:26 am
Terrasip renewed two DIDs I was planning to phase off without my authorization; they just debited by account. After I complained, they only partially refunded the costs…they wrote “they had to charge me because I did not complain in time” …can you believe it? paying for a service I did not order…I call this stealing……why do I have to pay for their mistakes??? later, they deleted the *wrong* DID, cutting off my service. They stopped answering my emails.
Moreover….Terrasip is target of SIP war dialing.
Expect to get lots of rings from who knows who many times during the day…their security dept. does not know how to stop it.
If you call to cell phones, good luck…you get disconnected or busy tones…but get charged!!!
October 29th, 2010 at 6:15 am
The faq on their web site is out of date, especially the part where they advise on the pap2 linksys configuration settings. Expect a lot of confusion if you follow the advise from the customer support staff, they will give you bad advises and then offer commercial services to sort out the mess that they have created.
November 11th, 2010 at 12:58 am
Very very pathetic service, i think they are thieves. i have paid 10 Euros for the first time and now they r asking to send them my ID and Credit Card Scanned copies to activate my account. how can i send them my credit card copy. they r big big thieves. i suggest u to not use this service.
December 14th, 2010 at 11:30 pm
Using it for a year… Standard user, not premium. Quality is often bad. Sometimes can´t connect to landline or mobile phones. Interrupts often. I´ll try to use Gizmo (now using x-lite), but I am not sure if the softphone ist the problem. The service is pathetic. Cannot recommend it. I´ll try to upgrade to premium, because I have some money left on my account.. I hope it will improve..
February 20th, 2011 at 7:53 pm
Let’s start with the good. The prices are cheap; the set-up procedure is reasonable; the call quality is usually quite good. The redirection facilities are useful.
But all this pales into insignificance when set against their horrendous customer service! Like others, I found I was being charged for calls that never connected. I sent a mild complaint to that effect. I received a very rude and unhelpful answer. A month later the same thing was happening, so I sent another mild rebuke.
Another tirade from the so-called customer service desk. “It not fair you treat us like this (sic)”!! All I did was to complain at being charged for non-connected calls. So I said I wanted the complaint escalated, and that I was tempted to cancel my contract.
They cut off my line within 10 minutes! Gone. Finished. No explanation. No notice. No refund.
This is surely against their contractual obligations, but what can one do? Where are they? How can you sue them?
So, my strong advice must be DO NOT TOUCH THIS COMPANY! They will take your money and leave you with no support. This is a great shame, as the product is actually quite good.
April 1st, 2011 at 6:04 pm
Compare to many other Voip Provider we are satisfied
with Terrasip
Armine
May 20th, 2011 at 5:22 am
Very bad services for terrasip. Not existing support, no CLI delivered, billing on minutes, tax, web billing is an oscommerce gpl free. I am working with www.aplicacionesweb.net from canary island with 0% tax free.
December 8th, 2011 at 3:12 am
I began using this service after a long research. The prices are very low especially for mobile phone calls. Also they allow payment via paypal (which I prefer for security reasons).
I only use the premium option, since the normal calls are too low quality for me. I have used the service connecting via PC and phone via WiFi and often even gprs.
Quality varies greatly and depends on called country, time and luck. Very often the first try fails and the first minute is billed, which is disappointing of course.
It happens often that calls are routed wrongly, so that you are connected to the wrong phone or the phone you call receives a call from someone else, which can be a bit annoying.
The interface on the website is not very user friendly.
All that said I’m still using the service for private calls and find it acceptable for the price, once you are connected and it works, you can speak for a full hour for very low fees. Doing this to a mobile phone abroad with any other service is way more expensive.
At the moment I use skype if I need more quality.